Calling 9-1-1

9-1-1 lines are reserved for emergency calls to report a crime in progress, a fire, or to request an ambulance.

Using 9-1-1 for non-emergency calls may delay the arrival of help for people caught in real emergencies.

When calling 9-1-1, be prepared to:

• Briefly describe the type of incident you are reporting.
• Describe your location and the location of the emergency.
• Describe persons involved in the incident.
• Describe vehicles involved in the incident. 
• Don't hang up until the dispatcher tells you to.
• Follow any instructions the dispatcher gives you, such as meeting the officers at the door, or flagging down the firefighters at the curb. 
• Listen to the dispatcher's instructions for assistance if you are in danger yourself. The dispatcher may tell you to leave the building, secure yourself in a room or take other action to protect yourself.